At Luxe Style Central, we pride ourselves on delivering exceptional service to our discerning clientele. Below you’ll find answers to our most commonly asked questions regarding our premium leather goods and services.

Our Products

What types of products does Luxe Style Central specialise in?
We curate an exclusive collection of premium leather goods including:
  • Sophisticated briefcases and laptop messenger bags for the modern professional
  • Elegant handbags and cross-body bags for the style-conscious individual
  • Luxury backpacks and travel accessories for the discerning traveller
  • Refined ladies’ outerwear including jackets and waistcoats
  • Artisanal home accessories including leather cushions and decorative ornaments
How do I care for my Luxe Style Central leather goods?
Our premium leather items require proper care to maintain their luxurious appearance:
  • Store in a cool, dry place away from direct sunlight
  • Use a soft, dry cloth for regular dusting
  • For deeper cleaning, we recommend professional leather care products
  • Avoid exposure to water and extreme temperatures
Each product includes specific care instructions with your purchase.

Ordering & Account

How do I create an account?
Simply proceed through checkout where you’ll be prompted to create an account. This allows you to:
  • Track your orders
  • Save your shipping preferences
  • Receive exclusive offers
  • Streamline future purchases
Can I modify or cancel my order after placement?
We process orders within 1-2 business days to ensure prompt delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll make every effort to accommodate your request if your order hasn’t yet entered processing.

Shipping & Delivery

What are my shipping options?
We offer two premium shipping services:
  • Standard Shipping (£12.95): Via DHL or FedEx, delivering in 10-15 business days after dispatch – ideal for time-sensitive purchases
  • Complimentary Shipping: Via EMS for orders over £50, delivering in 15-25 business days after dispatch – perfect for those who appreciate anticipation
Please note we cannot currently ship to certain Asian destinations and remote regions.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You may also log into your account to view real-time tracking updates. Our premium carriers (DHL, FedEx, and EMS) provide detailed shipment tracking from our Cambridge atelier to your doorstep.

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from the delivery date. To be eligible for return:
  • Items must be in original, unused condition
  • All tags must remain attached
  • Original packaging must be included
To initiate a return, please contact our customer care team at [email protected]. Please note return shipping costs are the customer’s responsibility, except in cases of manufacturing defects.
How long does it take to process a refund?
Once we receive your returned item, please allow:
  • 3-5 business days for inspection
  • Additional processing time depending on your payment method
You’ll receive email confirmation once your refund has been processed.

Payment & Security

What payment methods do you accept?
For your convenience, we accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed through encrypted channels to protect your information.
Is my payment information secure?
Absolutely. We employ industry-standard encryption and security protocols to ensure your payment information remains protected. We do not store sensitive payment details on our servers.

Additional Assistance

How can I contact customer service?
Our dedicated customer care team is available: We typically respond to inquiries within 1-2 business days.
Do you offer international shipping?
Yes, we proudly offer seamless global delivery to style-conscious professionals worldwide, excluding certain Asian destinations and remote regions. During checkout, our system will automatically confirm availability for your location. All international shipments include pre-cleared customs documentation for smooth transit.

Should you have any further questions not addressed here, please don’t hesitate to contact our customer service team who will be delighted to assist you.