At Luxe Style Central, we are committed to delivering our exquisite leather goods with the same care and attention to detail that goes into crafting them. Below you’ll find comprehensive information about our shipping options and refined returns process.
Shipping Information
We dispatch orders worldwide (excluding some Asian and remote regions) with the following options:
- Standard Shipping (£12.95):
- Processed within 1-2 business days
- Delivered via DHL or FedEx
- Estimated delivery: 10-15 business days after dispatch
- Free Shipping (Orders over £50):
- Processed within 1-2 business days
- Delivered via EMS
- Estimated delivery: 15-25 business days after dispatch
Please note: Delivery estimates may vary during peak periods or due to customs processing in your country. We recommend tracking your package using the provided shipping confirmation.
Returns & Exchanges Policy
We stand behind the quality of our handcrafted leather goods. Should any item not meet your expectations, our Cambridge-based customer service team will ensure a seamless resolution.
Eligibility
We accept returns within 15 days of delivery for most items in their original condition with all tags attached. The following items are non-returnable:
- Decorative Ornaments (due to their bespoke nature)
- Leather Bean Bags & Cushions (for hygiene reasons)
- Items marked as final sale
- Personalised or monogrammed products
Returns Process
- Initiate Your Return
Email our customer service team at [email protected] within 15 days of delivery with:- Your order number
- Return request details
- Prepare Your Item
Ensure the product is:- Unused and in original condition
- In original packaging with all tags attached
- Accompanied by the original invoice
- Ship Your Return
We recommend using a tracked service. Send to:
Luxe Style Central Returns
40 Market Passage
Cambridge, GB CB7C 5US - Inspection
Our quality team will inspect returned items within 3 business days of receipt. - Resolution
You’ll receive email confirmation of your refund or exchange approval.
Exchanges
For exchanges of equal value, follow the standard returns process indicating your preferred alternative. For size exchanges in our Ladies Jackets & Coats or Footwear collections, we prioritise swift processing.
Refund Timeline & Methods
Once approved, refunds are processed within:
- 3-5 business days for credit card/PayPal payments
- 5-7 business days for bank transfers
Refunds are issued to the original payment method. Original shipping costs are non-refundable unless the return results from our error.
Damaged or Defective Items
In the rare event of receiving a damaged or defective item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange a prepaid return label and expedited replacement.
Craftsmanship Note: Our premium leather goods develop a unique patina over time. Natural variations in grain and texture are characteristics of authentic leather craftsmanship, not considered defects.
Return Request Template
Use this template when contacting us:
Subject: Return Request for Order #[Your Order Number]
Dear Luxe Style Central Customer Service,
I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].
Product Details:
– Item Name:
– Reason for Return:
– Preferred Resolution: [Refund/Exchange for (specify alternative)]I confirm the item is in its original condition with all tags attached. Please advise on next steps at your earliest convenience.
Kind regards,
[Your Full Name]
[Your Contact Number]
For any questions regarding our Shipping & Returns policy, our Cambridge-based customer service team is available at [email protected].